European Union VAT

From July 1, 2021, for commodity purchased from InSafe and delivered to the destination located in the European Union (EU), VAT has been included in its selling price and order value. You don’t need to pay additional tax. Banggood will declare and pay VAT in accordance with relevant policies and requirements. For more details, please visit the official website of the European Union.

Q: What is the official reference regarding VAT, taxes and customs from the European Union?

A:You can find more details about VAT, taxation and customs on the official website of the European Union, please click on the link: https://ec.europa.eu/taxation_customs/business/vat/eu-consumers_en

 

Q: What is VAT? Why do I have to pay VAT?

A:The Value Added Tax, or VAT, in the European Union is a general, broadly based consumption tax assessed on the value added to goods and services. It is borne ultimately by the final consumer and is charged as a percentage of price, including transportation fees and any other services included in the sale. To learn more about EU VAT, please click on the link:

https://ec.europa.eu/taxation_customs/business/vat/what-is-vat_en

 

Q: How is VAT calculated? What is the VAT rate applicable in my country?

A:The VAT is often levied based on the price (considering both goods and shipping fees) at the applicable VAT rate. The VAT rate varies depending upon the type of commodities purchased in the final destination country/place. The standard VAT rate in the EU ranges from 17% to 27%, and some countries offer reduced rate applicable to certain types of commodities.

The applicable VAT rate can be found here:

https://ec.europa.eu/taxation_customs/business/vat_en

https://ec.europa.eu/taxation_customs/tedb/vatSearchForm.html

 

Q: Where can I get invoice for my order with VAT?

A:Invoices are available for all orders purchased in InSafe, you can directly download it in your order.

 

Q: I ordered before 1 July, do I need to pay for VAT for goods receiving?

A: For transitional period commodities, as they were purchased before 1 July, our logistics partners may contact you for the relevant import VAT and charges, subject to the implementation practice of the EU customs authority and the logistics partners.

If you purchased goods from a shipping place located in the EU, this part of the tax is borne by the seller since the goods are already in the EU, so you don’t need to pay any additional taxes after purchase.

 

Q:Will I be charged again when goods deliver to my country?

A:If you have paid for the order with VAT in InSafe, the VAT shall not be charged again by the customs/logistics provider. If you were charged again, please keep the invoice and submit to the Customer Service Team to get a refund of it. Please note: in this case, the administration costs that paid to the logistics provider can’t be refunded.

Q: Will VAT be returned back to me when the order was refunded?

AFor orders that InSafe hasn’t charged VAT, that is, InSafe hasn’t collected and remitted such VAT. For all tax refund matters, please contact your local tax/customs department for processing. You may further check with the seller and relevant tax/customs authority to learn more about this.

For orders that InSafe has charged VAT, we’ll refund you the VAT as appropriate. InSafe will calculate and refund the VAT according to your refunded or partially refunded orders.

7 Days DOA Guarantee Policy

If the item you received is damaged, please contact us within 7 days of the order being received and provide the clear and valid proof (photos or video of the item and the SKU number). InSafe will verify the case and negotiate compensation solutions with you according to the extent of damage, such as partial refund / resending accessories / resending a new product, etc.

Where are InSafe’s warehouses located in?

InSafe.se is based in Nyköping, Sweden, but we have multiple suppliers who have their warehouse in Asia, Europe, America, Australia and the Middle East.

For example: China warehouse, the United States warehouse, Czech warehouse, Poland warehouse, Spain warehouse, England warehouse, France warehouse, Russia warehouse, Australia warehouse, Italy warehouse, Japan warehouse, Saudi warehouse, Dubai warehouse, etc.

InSAfe is committed to providing faster and cheaper delivery services to its customers. Overseas warehouses are constantly expanding and developing, and there will be more overseas warehouses to be chosen from in the future.

Product Quality Guarantee Policy

For the following categories of products, InSafe will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted.

Reference of Quality Guarantee Solutions: 

1. Refund: partial refund / full refund / return and refund.

2. Reship: resend partial products/a new replacement.

3. Repair or exchange.

Note: The warranty periods of BlitzWolf&BlitzHome Product with battery and without battery are 12 months and 18 months respectively. The warranty solutions are shown in the following table .

 

Product Guarantee Description
Product category Guarantee period Guarantee Solutions Additional Instructions
Toys Hobbies and Robot RC Drones / RC Parts / RC Vehicles / RC Robot / Toys /Musical Instruments 30 days Reship / Refund / Repair Please click here for more details
Battery 15 days Reship
Smart Watches  /  Machinery Parts  /  PC Power Supplies  /  Accessories 30 days Reship / Refund / Repair /
Air Mouse 90 days Reship / Refund / Repair /
Smart Wristband  /  Keyboards & Mouse  /

Graphics Card  /  Motherboard /  Power Banks&Stations  /  Chargers  /

Smart socket  /  Consumer Electronics  / Security Camera  /  Home & Garden

90 days Reship / Refund /
Health & Beauty Hair products 90 days Reship / Refund / Exchange /
Tools & Industrial products 180 days Reship / Refund / Exchange /
Office Furniture  /  Sports & Outdoors 180 days Reship / Refund / Repair /
Laptop 1 year Reship / Refund / Repair Please click here for more details
Mini PC 1 year Reship / Refund / Repair Please click here for more details
Secure Digital Memory Cards / USB Flash Drives / Laser Engraving Machines / Ebook Reador / Routers 1 year Reship / Refund / Repair /
Projector 1 year Reship / Refund Please click here for more details
3D Printer 1 year Reship / Refund Please click here for more details
Smartphone 1 year Reship / Refund / Repair Please click here for more details
Solid State Drives 2 years Reship / Refund / Repair /
Tablet PC Tablet PC 1 year Reship / Refund / Repair Please click here for more details
Package included accessories 90 days /
Self-buying accessories 180 days
Home Appliances Brand products – Mainframe 1 year Reship / Refund Please click here for more details
Brand products – Wearing accessories (Rolling Brush /

Side Brush / Filters / Cleaning Cloth / Wheels, etc.)

60 days Reship Please click here for more details
Headphone / Speaker With battery 90 days Reship / Refund / Repair /
Without battery 180 days /
Monitor Monitor 1 year Reship / Refund / Repair /
Package included accessories 90 days /
Self-buying accessories 180 days /
Lights & Lighting Unbranded products 90 days Reship / Refund / Repair /
Branded products 1 year /
Lamp Belt 180 days /
Electric Scooters Handlebar Grip / Saddle / Foot Pad 14 days Reship / Refund Please click here for more details
Wheels 30 days
Battery / Charger 180 days
Frame / Folded Components / Handlebar / Folding Stem /

Disc Brakes / Front Fork / Back Fork / Accelerator /

Brake Device / Controller / Displaying Meter / Motor / Remote Controller / Front Light / Rear Light /

Front and Rear Hubs / Battery Hatch Cover

1 year
Electric Bikes Front Light / Kick Stand / Tire / Speed Handlebar /

Power Brake Lever / Brake / Fender

90 days
Display / Switch / Pedal / Freewheel / Thumb Shifter / Rear Derailleur 180 days
Motor / Controller / Battery / Charger / Front Fork / Folding Stem / Handlebar 1 year
Frame 3 years
Kitchen Appliances Unbranded products 60 days Reship / Refund /
Brand products 1 year Please click here for more details
Furniture Outlets 2 years Reship / Refund / Exchange Please click here for more details
Products of other categories 180 days Reship / Refund / Repair /

 

Note:

1. For products purchased with large promotional discounts (snatch, half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.

2. Due to its nature and usage, clothing, shoes, bracelets, decorations, household gadgets, home decorations, sex products, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or refer to other warranties.

3.  Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.

4.  If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).

5. Proof is needed for any non-human quality problems.

6. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under Product Warranty Policy.

7.【The warranty is invalid if the customer operates the product under the following circumstances】:

– refresh the hardware or root the device

– open the product to fix the device

-modify, delete, customize or exchange product components

-use the device in an inappropriate manner

-continue to use the item once a fault occurs and causes more damage

 

Product Quality Guarantee Policy

For the following categories of products, InSafe will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted.

Reference of Quality Guarantee Solutions: 

1. Refund: partial refund / full refund / return and refund.

2. Reship: resend partial products/a new replacement.

3. Repair or exchange.

Note: The warranty periods of BlitzWolf&BlitzHome Product with battery and without battery are 12 months and 18 months respectively. The warranty solutions are shown in the following table .

 

Product Guarantee Description
Product category Guarantee period Guarantee Solutions Additional Instructions
Toys Hobbies and Robot RC Drones / RC Parts / RC Vehicles / RC Robot / Toys /Musical Instruments 30 days Reship / Refund / Repair Please click here for more details
Battery 15 days Reship
Smart Watches  /  Machinery Parts  /  PC Power Supplies  /  Accessories 30 days Reship / Refund / Repair /
Air Mouse 90 days Reship / Refund / Repair /
Smart Wristband  /  Keyboards & Mouse  /

Graphics Card  /  Motherboard /  Power Banks&Stations  /  Chargers  /

Smart socket  /  Consumer Electronics  / Security Camera  /  Home & Garden

90 days Reship / Refund /
Health & Beauty Hair products 90 days Reship / Refund / Exchange /
Tools & Industrial products 180 days Reship / Refund / Exchange /
Office Furniture  /  Sports & Outdoors 180 days Reship / Refund / Repair /
Laptop 1 year Reship / Refund / Repair Please click here for more details
Mini PC 1 year Reship / Refund / Repair Please click here for more details
Secure Digital Memory Cards / USB Flash Drives / Laser Engraving Machines / Ebook Reador / Routers 1 year Reship / Refund / Repair /
Projector 1 year Reship / Refund Please click here for more details
3D Printer 1 year Reship / Refund Please click here for more details
Smartphone 1 year Reship / Refund / Repair Please click here for more details
Solid State Drives 2 years Reship / Refund / Repair /
Tablet PC Tablet PC 1 year Reship / Refund / Repair Please click here for more details
Package included accessories 90 days /
Self-buying accessories 180 days
Home Appliances Brand products – Mainframe 1 year Reship / Refund Please click here for more details
Brand products – Wearing accessories (Rolling Brush /

Side Brush / Filters / Cleaning Cloth / Wheels, etc.)

60 days Reship Please click here for more details
Headphone / Speaker With battery 90 days Reship / Refund / Repair /
Without battery 180 days /
Monitor Monitor 1 year Reship / Refund / Repair /
Package included accessories 90 days /
Self-buying accessories 180 days /
Lights & Lighting Unbranded products 90 days Reship / Refund / Repair /
Branded products 1 year /
Lamp Belt 180 days /
Electric Scooters Handlebar Grip / Saddle / Foot Pad 14 days Reship / Refund Please click here for more details
Wheels 30 days
Battery / Charger 180 days
Frame / Folded Components / Handlebar / Folding Stem /

Disc Brakes / Front Fork / Back Fork / Accelerator /

Brake Device / Controller / Displaying Meter / Motor / Remote Controller / Front Light / Rear Light /

Front and Rear Hubs / Battery Hatch Cover

1 year
Electric Bikes Front Light / Kick Stand / Tire / Speed Handlebar /

Power Brake Lever / Brake / Fender

90 days
Display / Switch / Pedal / Freewheel / Thumb Shifter / Rear Derailleur 180 days
Motor / Controller / Battery / Charger / Front Fork / Folding Stem / Handlebar 1 year
Frame 3 years
Kitchen Appliances Unbranded products 60 days Reship / Refund /
Brand products 1 year Please click here for more details
Furniture Outlets 2 years Reship / Refund / Exchange Please click here for more details
Products of other categories 180 days Reship / Refund / Repair /

 

Note:

1. For products purchased with large promotional discounts (snatch, half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.

2. Due to its nature and usage, clothing, shoes, bracelets, decorations, household gadgets, home decorations, sex products, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or refer to other warranties.

3.  Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.

4.  If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).

5. Proof is needed for any non-human quality problems.

6. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under Product Warranty Policy.

7.【The warranty is invalid if the customer operates the product under the following circumstances】:

– refresh the hardware or root the device

– open the product to fix the device

-modify, delete, customize or exchange product components

-use the device in an inappropriate manner

-continue to use the item once a fault occurs and causes more damage

 

What shipping company does use?

InSafe suppliers a comprehensive logistics system where it has partnerships with many world-leading international freight companies including but not limited to DHL, EMS, UPS, GLS, DPD and TOLL to offer fast and convenient door-to-door delivery to more than 200 countries.

What can I do if fill in the wrong address?

Customers should be responsible for entering a correct and complete shipping address. Please do not hesitate to contact us once you realize that your address is not the one you wanted to select. We will not be able to change it after your order has been shipped.

How to track my package?

When the package is shipped, we will send an email to inform the package’s logistics tracking number and logistics information.

You can check the tracking information on the logistics page.

The tracking information is usually updated within 2-5 working days after the shipment. If the tracking information on the order page is still not updated within 5 working days, you can visit 17track to track the package by yourself or contact us for more information.

How long will it take to receive my refund?

Our refund process is optimized for speed. Refund requests are, by default, sent to the original payment method used.

Standard refund/withdraw processing times:

Payment Method Refund Time Once Approved (Refund approving time:24-48 hours)
PayPal Express Checkout Within 1 business day
PP Credit Refund within 1 business day, but  may take 7-10 business days to show in your PayPal Credit account.
Credit Card (Google pay/ Apple pay) Refund within 1 business day, but bank processing may take 7-14 natural days to show in your account.
India Credit Card/ UPI/ Netbanking Refund within 1 business day, but bank processing may take 5-7 business days to show in your account.
Installment MX Refund within 1 business day, but bank processing may take 10 business days to show in your account.  Refund request after 180 days, customer provide bank details to Ebanx and refund will be transferred in 10 business days.
Installment BR Refund within 1 business day, but bank processing may take 30 natural days to show in your account.
Klarna Slice it (Installment) Within 3 business days
BKM Express Refund within 1 business day, but bank processing may take 7-14 natural days to show in your account.
Qiwi/ Webmoney/ Dotpay/ iDEAL/ Giropay/ Sofort Within 2 business days
Boleto/ OXXO Refund process within 2 business days, then you will receive an email to collect your bank details.

And the refund shown in your account within 10 business days.

Ebanking(molpay) Within 3-7 business days
Paytm Refund within 1 business day, but bank processing may take 3-21 business days to show in your account (paytm wallet will settle within 24h).
ATM Indonesia/ Alfamart/ Wallet Due to payment method’s restriction, it cannot be directly refunded.

Each returned transaction will be credited to your BGpay or PayPal account.

Dragonpay (ebanking & convenience store) Due to payment method’s restriction, it cannot be directly refunded.

Each returned transaction will be credited to your BGpay or PayPal account.

Konbini Due to payment method’s restriction, it cannot be directly refunded.

Each returned transaction will be credited to your BGpay or PayPal account.

Multibanco Due to payment method’s restriction, it cannot be directly refunded.

Each returned transaction will be credited to your BGpay or PayPal account.

PagoEfectivo Refund process within 2 business days, then you will receive an email to collect your bank details. And the refund shown in your account within 5 business days.

 

We will inform you by e-mail after your refund request has been approved.

Why can I not order everything from EU or US Direct?

If you can not find a product in our overseas warehouses, the reason is that its price in the Chinese warehouse is much cheaper. We have a wide range of products in many categories, and our Chinese warehouse can store many more units. On the contrary, shipping and storing products in our offshore warehouses have an impact on the prices we can offer to our customers.